Getting Started to Sell

Q: How does your service work?

A: We connect you with our experienced Sell Simple Account Managers who handle the entire process of selling your unwanted household items. Our sellers can photograph and will list, manage inquiries, and complete sales on your behalf on a variety of resale marketplaces, like Facebook Marketplace, OfferUp, Craigslist, eBay, Poshmark, Mercari and others.

Q: What types of items can you help me sell?

A: We handle most household goods including furniture, electronics, appliances, home decor, collectibles, tools, sporting goods, and kitchen items. We'll help evaluate each item to determine the best selling approach and platforms, such as to see if they are best sold at a local or national market.

Q: How do I get started?

A: Simply contact us to schedule a free phone or email consultation. We'll assess your items, provide estimated values, and explain our process. If you decide to proceed, we'll schedule a time to review and if requested, come to your home to list your items. Depending on your request and the number and value of items, your Account Manager may request to take photos or they may schedule a time to come and meet with you. If your Account Manger makes a house visit there will be a $20 fee that we collect when your item is sold.

Pricing and Fees

Q: How much does your service cost?

A: We work on a commission basis, taking a percentage of the final sale price only when items sell. Our highest rate is 40% of the sale price with a minimum item value of $200 per item or group of items. You pay nothing upfront, and if an item doesn't sell, there's no fee. We have other rates depending on the value of your items.

Q: When do I get paid?

A: You receive payment within 3 business days after each item sells and payment is received from the buyer. We provide detailed sales reports and transparent accounting for all transactions. We will use your preferred electronic method, such as Zelle or Paypal.

Q: What if my items don't sell?

A: Items that don't sell within 30 to 45 days will be removed from social listings. There are no fees for your unsold items.

The Selling Process

Q: Do you pick up my items?

A: Yes and No. Your large items remain at your home and in your possession. Our service and our sellers are local to Phoenix so we coordinate the sale and pick up of these items. If your items are smaller your Account Manager will coordinate an item pick up which will have a one time $20 fee when your item(s) are sold.

Q: How do you determine pricing?

A: We determine your price in conjunction with you. Our process is to research comparable items across multiple platforms and compare to the selling location. We will recommend competitive prices that maximize your return while ensuring quick sales. We consider condition, brand, local market demand, and current trends.

Q: How long does it typically take to sell items?

A: Most items sell within 3 to 4 weeks, though this varies by item type, condition, and market demand. High-demand items like electronics and brand name clothing sell faster, while furniture items may take longer.

Q: Can I set a minimum price for my items?

A: Yes, you will set reserve prices for items. However, we'll advise you on realistic pricing based on market research to optimize your chances of selling.

Q: Can I sell my electronics?

A: Yes, we are happy to help you sell your electronics. In order to build buyer trust, you will have to answer some specific questions regarding each device. We will present to the buyer key information such as: working condition verification, testing commitment, 24-hour guarantee, and risk assessment.

Q: Do you offer a guarantee for my items, like an iPhone or Apple Watch?

A: No. We will confirm that all items are in working condition before we list them for sale, but in order to be transparent and help a sale take place, we ask that for these types of items you give a buyer 24 hours to return the device to you in the case it is non-functional (and in the same condition as when it was sold to the buyer) to receive their money back.

Safety and Security

Q: How do you handle buyer interactions and safety?

A: Our Account Managers handle all communications with buyers and conduct transactions in safe, public locations or through secure shipping methods. You're never directly involved in negotiations or meetings with buyers. We will confirm all sellers are real people who are looking to purchase your items.

Q: What happens if an item is damaged during pickup?

A: A buyer will sign an sales agreement once payment is made. They are then the owners of the goods. If damage occurs during loading or after the buyer purchases the item the seller is not responsible. We will also work with a buyer to minimize this type of occurrence. If the item is large and needs assistance to be loaded, we will coordinate that before the pick up.

Q: How do you verify the identity and trustworthiness of your Account Managers?

A: All our Account Managers undergo background checks and have experience in online sales. They're rated and reviewed based on their performance and customer satisfaction.

Legal and Logistics

Q: Do you provide any paperwork or receipts?

A: Yes, we provide detailed documentation including pickup receipts and sales reports. For valuable items, we can provide additional documentation for insurance purposes as requested.

Q: Can you help with estate sales or large cleanouts?

A: Absolutely. We specialize in helping families clear estates, downsizing homes, or handling large quantities of household goods. We can coordinate with estate sale companies or handle the entire process ourselves.

If you are interested in having a content sale or estate sale we need a minimum of 60 days to inventory items and provide enough marketing to potential buyers.

Q: Can you help with pick up and delivery?

A: Yes, we can offer pick up and delivery services from our recommended and vetted partners.

Special Situations

Q: What if I change my mind after you've listed my items?

A: You can unlist your items at any time. Although once items are listed for sale, and if the listing is removed prior to the recommending sale length, there may be a small fee to cover time spent by your seller to get your items listed.

Q: Do you handle antiques or very valuable items?

A: Yes, we have specialists and networks for antiques, collectibles, and high-value items to ensure proper authentication, pricing, and sales channels. Additional documentation and insurance may apply.

Q: Can I track the progress of my items?

A: Yes, we provide regular updates and you can always reach out to your Account Manager and request an additional update.

Q: What if a buyer wants to return an item?

A: We handle all return communication according to the platform's policies and our own return guidelines. Any return fees or disputes are managed by our team, not passed on to you. Unless there was a misrepresentation of an item’s condition or an electronic malfunction within 24 hours, all item sales are final.